At Lewis Jewelers , we want you to be completely satisfied with your online purchase. If for any reason you are not satisfied, we will gladly accept returns for items under $1,000 for a full refund, exchange, or in-store credit within 14 days of receipt. Items over $1,000 can be exchanged or receive in-store credit within 14 days of receipt.   Any merchandise that was sized, altered, engraved, damaged or disclosed as ‘non-refundable’ cannot be returned. But, before you decide to initiate a return, why not give us a call at 1- so that we can make sure, no matter how you choose to proceed, that you are 100% satisfied.

All returned merchandise should include the vendor packaging and be in the same condition in which it was received. Used merchandise cannot be returned unless it is defective.

Shipping is non-refundable. A refund on shipping will only be applied if there was discrepancy or error during the checkout process through LewisUSA.com

Returns will be credited in the same way in which they were paid.

Get full details here.

Generally items ship within 48 hours or two business days. However, we will do our absolute best to ensure that items are shipped the day after the order is placed if placed on a business day. If an item is ordered after 2 pm CST, we will consider the order that is received the next business day.

Get full details here.