Merchandise may be returned for a refund to the original purchaser, in the form of the method of payment received, within 10 days of purchase and accompanied by the original receipt, all boxes, paperwork, lab certificates, warranty certificates, and associated component parts (such as bracelet links, screws, etc.). Please allow 20 days for refunds in the form of a check.

Merchandise will be accepted for exchange or store credit only when accompanied by the original receipt, all boxes, paperwork, lab certificates, warranty certificates, and associated component parts (such as bracelet links, screws, etc.).

Merchandise may be returned for exchange or store credit (with one year expiration) within 30 days of purchase. Gift recipients are entitled to a non-refundable merchandise credit only. Items which have been worn, sized, engraved, or otherwise altered, as well as special orders, trunk show or custom items, discounted and final sale items may not be returned or exchanged. All sale items are final sale.

Items may be returned for exchange or store credit by registered mail, UPS, or Federal Express, and insured for full value to:

Lewis Diamonds & Timepieces

19335 Gulf Freeway, Suite 4

Webster, Texas 77598

If you have any questions about our exchange procedure, please don’t hesitate to contact us at info@lewisusa.com.